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Customer Service

In the Department of Defence we believe that it is our duty to serve the citizens of Ireland to the best of our ability and that the citizen is entitled to expect high standards, both in terms of the services we offer and how we deliver those services. These values have shaped successive Departmental Strategy Statements and annual business plans. Ultimately, the quality of our customer service is dependent on how well we implement these on a day-to-day basis. Our Customer Charter sets out the standard of service we extend to our customers.

The Department of Defence mission is

"To provide for the military defence of the State, contribute to national and international peace and security and fulfil all other roles assigned by Government."

Customer Charter

We will deliver quality services with courtesy, sensitivity and the minimum delay, fostering a climate of mutual respect between us and our customers. We have given service commitments in the following areas (Click to view details)


Customer Service
Physical Access and Visits - Opening HoursTelephone Services
CorrespondenceInformation
Equality/DiversityConsultation & Communication
Ombudsman Service

A list of Contact Points for all branches in the Department is available
Department of Defence Scheme 2014-2017 under section 15 of the Official Languages Act, 2003
This Scheme was prepared by the Department of Defence pursuant to section 15 of the Official Languages Act, 2003. Section 15 provides for the periodic review of the scheme in place and the preparation and presentation, for confirmation by the Minister of Community Equality and Gaeltacht Affairs, of a new draft scheme. The new scheme will outline the services that will be provided through the media of Irish and English (collectively and individually), and the measures to be adopted to ensure that any service not provided by the Department through the medium of Irish will be provided in an agreed time-frame.


The 20-Year Strategy for the Irish Language (2010 – 2030) - Implementation Plan for the Department of Defence and the Defence Forces:

The 20-Year Strategy for the Irish Language affirms the Government’s support for the development and preservation of the Irish language and the Gaeltacht. As part of the Strategy, the Department of Defence and the Defence Forces have developed an Implementation Plan.



Related Links
eMail Customer Service
Contact List

Related Publications
3 March 2014
An Roinn Cosanta Scéim 2014-2017 faoi Alt 15 d’Acht na dteangacha Oifigiúla 2003

D'ullmhaigh An Roinn Cosanta an Scéim de bhun alt 15 d'Acht na dTeangacha Oifigiúla 2003.
20 August 2013
Customer Charter - English

In this Charter we set out customer service commitments against which we will measure customer satisfaction levels.
20 August 2013
Customer Charter - Gaeilge

The Irish Language version of Customer Service Charter
20 August 2013
Customer Service Action Plan 2013-2015

The Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence
20 August 2013
Customer Service Action Plan 2013 - 2015 (Irish Version)

The Irish version of the Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence
28 October 2010
Defence Scheme 2010-2013 under Section 15 of the Official Languages Act, 2003

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
12 March 2008
Department of Defence Official Languages Scheme 2007-2010

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
12 March 2008
Department of Defence Official Languages Scheme 2007-2010 (Irish Version)

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
10 November 2010
Department of Defence Official Languages Scheme 2010-2013 (Irish Version)

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
3 March 2014
Department of Defence Scheme 2014-2017 under Section 15 of the Official Languages Act, 2003

This Scheme was prepared by the Department of Defence pursuant to section 15 of the Official Languages Act 2003.

Contact Us

Department of Defence
Station Road
Newbridge
Co. Kildare
W12 AD93

Tel 00 353 45 492000
Fax 00 353 45 492017
* loCall 1890 251890
** Or call 0761 001 607

info@defence.ie

eolas@defence.ie

* Note that the rates charged for the use of 1890 (LoCall) numbers may vary among different service providers
** 0761 numbers are charged as a national number from landlines and mobiles and are often included in bundle deals offered by phone operators